Customer Relations:

  • All new prospective customer needs to be registered according to the company's standard procedure.
  • Prepare and follow up on client quotations, Provide technical information and assistance to customer enquiries
  • Take personal responsibility for handling escalated queries from irate customers and Report any resolved customer queries to management that requires immediate attention

Product knowledge:

  • Determine the need, and provide the best possible solution in supplying the correct equipment
  • Ensure clients/operator has the knowledge to correctly and safely operate equipment

Hire and Sales procedures:

  • Promote, manage and administrate all the hire and sales process of outlets:

(Create and Manage Hire contracts, payments and accounts, Cash-ups, sales quotes and invoices and Promote sales)

Hire Counter documents and general admin:

  • Administrate all pertinent documentation as well as keep track of the daily counter operations

Hire equipment and consumable controls:

  • Directly responsible for accurately monitor the movement of Assets /consumables as well as the effective counting of stock

Driver administration:

  • Plan and Mange all driver logistics based on prior instructions (bookings) and priority cases (breakdowns)

General duties:

  • Responsible for the general appearance and cleanliness of the outlet

Knowledge of the building industry would be advantageous.