Responsible for the effective operation of the following functions:
Installation, supporting & maintaining of Server, Network hardware, IT equipment & software.
Suggesting & providing IT solutions to customers and providing specifications for sales department.
Attend Pre-Sales meetings with sales account team.
Preventative Maintenance – Taking a proactive approach, anticipating likely issues for customers and
Analysing & resolving IT issues/ faults.
Providing training & technical support for users with varying levels of IT knowledge and competence.
Working closely with other organisations and IT departments on behalf of customers.
On site/ Remote/ Telephone support in a Help Desk/ Technical environment.
Take control of technical service issues, including initiating escalation procedures and following through
on all open calls to customer satisfaction.
Keeping the customers well informed as to the status of the project in hand.
Document all service calls.
Provide emergency support after normal hours if required.
Reporting to management on all required aspects of your job.
KNOWLEDGE SKILLS AND QUALIFICATIONS:
Overall, 2-5 years IT experience at IT Network Senior Support Engineer level.
Experience of installation, migration and trouble-shooting issues with windows servers.
Degree (or higher) in computer science, MCSE/MCP, CCNA qualification or equivalent engineer
Strong knowledge of Microsoft Operating Systems with particular focus on Active Directory and Microsoft
A good working knowledge of Backups (Onsite/ Offsite), Network Switches & Firewalls such as
SonicWALL/Draytek/Watchguard. Working knowledge of VPN’s / Encryption and Antivirus.
Experience with Hyper-V/VMware system environments on Servers.
Knowledge if storage/ cloud workings such as Office 365 and various other cloud solutions.
Have good communication skills with customer colleagues essential.
Have strong analytical skills.
Have an ability to work independently and as part of a wider support team.
Be flexible and willing to work out of office hours and perform on call duties.
If not contacted within 14 days after submitting your application, please consider your application unsuccessful.